UK,EU,US,China.After receiving the tracking number then waiting for 72 hours, please open 17track to follow your package;

In general, if the store has inventory, you can receive the goods within 72 hours;If there is no stock, you need to wait for 14 working days;If the package has not been shipped yet, please contact our customer service personnel;  We do not ship on weekends or various national holidays.

The courier company prohibits the direct return of products when the package is in transit,Please contact customer service to resolve your issue.

After shipment, you cannot modify the address directly; Please contact customer service personnel to help you solve the problem;

Please choose the correct currency for payment; The above product quotations all include shipping costs.

Sdkehui will pay for all the tariffs. Our customers do not need to pay any tariff fees. If you are charged with tariff fees by custom, please contact us for help or reimbursement. (sdkehuitool@outlook.com)

Bank transfer,credit card,Paypal,Klarna,ShopPay.

Our 30-Day Price Guarantee means that if you purchase a product from sdkehuitool.com and the price of that product drops within 30 days of your purchase, you are eligible for a price match.

Please Note: Our 30-Day Price Guarantee applies to each individual order and does not support price match based on the total of multiple orders.

Eligibility: The price guarantee applies only to purchases made on sdkehuitool.com. Products purchased from other retailers or third-party sellers are not eligible.
Timeframe: The price drop must occur within 30 days of your original purchase date. Product Match: The price guarantee applies to the same product (identical model, specifications, and condition).

Note:If a discount code was used in any of your past orders, we’ll apply the highest discount available by deducting that amount from your refund. Please note that only one discount code is allowed per transaction, so discounts can’t be stacked. We appreciate your understanding.

At Sdkehui, we are committed to providing our customers with the best value for their purchases.
To ensure you always get the best price, we offer a 30-Day Price Guarantee on all products purchased directly from sdkehuitool.com.
This policy aims to give you confidence and peace of mind when shopping with us.

If you notice that the price of a product you purchased from sdkehuitool.com has dropped within 30 days, You can contact our support team or IN BOX to receive other benefits or gift cards;

If the product does not work properly during the warranty period, please email us at support for after-sales service. Your email should contain a valid purchase order number or any other proof of purchase. sdkehui will try to analyze and solve your problem through online service. If the problem cannot be solved through remotely, you may need to send the product to sdkehui's local repair center. If the problem occurs within the warranty period, sdkehui will repair or replace the product and provide after-sales service for free.

Customers must contact our store within 14 days of the original order date if an order arrives damaged or includes the wrong product(s). We will credit your account with a refund after our warehouse receives your non-perishable drinkware or wearables. If an error was made, if you are not happy with the coffee, or if you received a damaged product, please get in touch with us so we can make it right.

—Products or parts whose warranty expired;
—Products purchased through channels that are not authorized by sdkehui, or products resold by other buyers;

·Normal discoloration, wear and tear, and consumption that occur during the use of the product;

· failure or damage is caused by incorrect or improper use, maintenance, or storage, including improper handling, use of the product not for the reasonable intended purpose, improper plugging or unplugging of external devices, drops or improper external crash; contact with or exposure to improper temperatures, solvents, acids, water intrusion, etc., an infestation of insects or rodents or intrusion of foreign objects resulting in the breakage, dust, damage of the product or parts (such as housing, components, wiring, etc.);

· Failure or damage caused by installation, repair, alteration, addition, or removal by any agency or personnel not authorized by Sdkehui; · damage caused by unauthorized modification, disassembly, or removal of the casing, or damage due to failure to follow the official manual or instructions;

· Products or parts whose original identification information has been modified, altered, or removed;

· Products or parts of which you cannot provide a valid receipt or any other documents that can prove the warranty status;

· Failure or damage caused by using of software that is illegally authorized, non-standard or not publicly available;

· Damage caused by reliability or compatibility issues due to the use of unauthorized third-party parts;

· Failure or damage caused by virus infection, hacker attacks, or other malicious infringements;

· Failure or damage caused by force majeure or accidents;

· Damage that occurs during its transit back for repair;

· Other failure or damage not caused by the quality of the product;

· Products that can operate uninterruptedly or without errors.

Sdkehui does not assume responsibility for the issues above. If you run into the issues above, contact relevant parties for solutions.

· During the provision of after-sales service, sdkehui will cover the loss of product only when it assumes the responsibility for transit and repair.

 · UNLESS OTHERWISE REQUIRED BY LAW, IN NO EVENT SHALL XTOOLBE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE SDKEHUI’S PRODUCTS, HOWEVER, CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF SDKEHUI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

We hope you're delighted with your order. We understand that sometimes you would like a refund or a replacement. As long as an item fits the requirements in this policy, we will offer the service for you.

Depending on the order status, you can contact us through the method below;

Order Placed


· Please leave a message to INBOX if you have a issue.

· At this point, we will try to cancel your order and give you a refund.

· Please DO NOT open a chargeback, otherwise, the bank will charge you a handling fee. This will also prolong the refund process.

Order Delivered

· Please send an email to sdkehuitool@outlook.com
We will help you with your return or replacement process as soon as possible.

· The product must fit the Conditions of Return and Replacement below. You may need to pay a service fee and the shipping cost.

You can cancel your order without giving any reason within 14 days from the day on which you receive the goods purchased (or the last good, lot or piece if it relates to goods or multiple lots or pieces delivered separately).

You must inform us of your decision to cancel your order by contacting us using the contact details set forth below.
We will communicate an acknowledgment of receipt to you by email. We will reimburse all payments received from you for the goods purchased no later than 14 days from the day on which we have received the goods back.
We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
Please note that you must send back the goods by following the instructions indicated by us no later than 14 days from the day on which you communicate your cancellation.
You will have to bear the direct shipping cost of returning these goods.
Returned items must be in original, saleable condition with original tags, packages, materials and products.
You may be liable if the value of the goods returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).
Please note that if you want to cancel the order or return the product with 14 days without any product manufacturing defect, you will pay for the shipping fee.

In addition to your statutory rights described above, you can return most products to us within 30 days of receipt of the products subject to the terms and conditions set forth herein.

 For products returned between 15 to 30 days from receipt, a service fee will be deducted from the refund as follows:

Note:
· This returns guarantee does not affect your statutory rights and therefore does not affect your right of cancellation as described above.
· This returns guarantee does not apply to materials and filters purchased separately.The percentage of the service fee will be calculated on the total price of the order, including tax and shipping costs.
· The returned machine shall have not lasered more than 50 times.
· The percentage of the service fee will be calculated on the total price of the order, including tax and shipping costs. Exchanging a product after delivery is not allowed.
· All products, packages, and materials must be intact. Please keep the original packing box in case you need to send back the products, or it might impact on the progress of return.

· The service fee does not include return shipping fee. Please note that if you want to cancel the order or return the product within 30 calender days from receiving without any product manufacturing defect, you will pay for the shipping fee.

Products priced above £ 1500 have a warranty period of 24 months；
Products priced above £ 2000 have a 2-year warranty period;
Products with a total order price exceeding £ 5000 are eligible for lifetime warranty;

Generally, you will receive a refund within 10 working days after the Shopify support team approves it;

· The product has been received for more than 30 days, the product cannot be returned.
· The product has been received for more than 90 days, the product cannot be replaced.
· The product was purchased from non-Sdkehui channels.
· The product returned to Sdkehui does not include all original accessories, attachments or packaging, or items that were damaged due to improper use.
· The product is found to be free of defects after all appropriate tests.

· Failure or damage is caused by improper use, maintenance, or storage, such as:
· improper handling; · Use the product for illegal purposes;
· improper plugging or unplugging of external devices;
· dropsor improper external crash;
· exposure to improper temperatures, solvents, acids, alkalis, water intrusion, etc;
· infestation of insects and rodents or intrusion of foreign objects resulting in the breakage, dust, damage of the product or parts
(such as housing, components, wiring, etc.), etc.

· Failure or damage is caused by any installation, repair, alteration, addition or disassembly by agencies or personnel who are not authorized by Sdkehui. · Modification, alteration or removal of the original identification information of the product or components.
· Damage is caused by uncontrollable external events (fire, flood, strong wind or thunderstorm).

· The product received fails to be sent back to Sdkehui within seven (7) calendar days after Sdkehui confirms the replacement request.